Privacy policy

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How we will use your data
We are committed to protecting your privacy as a client or if you supply any details and/or data to us in the course of using our website or receiving our free email newsletter. When you sign up to our email newsletter, you’re required to confirm your subscription by clicking on a link (a double opt-in) to provide extra security for your email address and personal data.
All your data will be held in accordance with the Data Protection Act (DPA) and will only be used to process your request, or comply with the law.
We use cookies on this website to track and create website visitor statistics. This tracking cannot identify you as an individual. You can find out more about cookies at
We will never rent, sell or communicate your data to any third party organisation.
If at any time you no longer wish to receive communications from us, all you need to do is email us with the message 'unsubscribe'. We’ll remove your details from our mailing list immediately.

This privacy policy sets out how DNA Language uses and protects any information that you give us. We care about our own privacy, and we care about yours too.

DNA Language is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

DNA Language may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24 May 2018.

GDPR compliance statement

DNA Language respects and complies with the EU General Data Protection Regulations (GDPR).

Some of the key ways we comply with these regulations are:


We explain what you're consenting to clearly and without “legalese”, and ask that you explicitly consent to be contacted by us.

Breach notification

In the event of a breach we will notify affected users within 72 hours of first having become aware of the breach.

Right to access

You can request confirmation as to whether or not personal data concerning you is being processed, where and for what purpose. Further, we shall provide a copy of the personal data, free of charge, in an electronic format.

Right to be forgotten

Once we have compared your (the subject’s) rights to "the public interest in the availability of the data", we may delete your personal data where you have requested this.

Data portability

We allow you to receive the personal data concerning you, which we will provide in a “commonly used and machine readable format”. You have the right to transmit that data to another “controller”.

Privacy by design

We implement appropriate technical and organisational measures, in an effective way, in order to meet the requirements of this Regulation and protect the rights of data subjects. We hold and process only the data absolutely necessary for the completion of our duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing.

What we collect

We may collect the following information:

name and job title

contact information including email address

other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons.

Internal record keeping. 

We may use the information to improve our services. 

We may periodically send promotional emails about special offers, holiday closure periods or other information which we think you may find interesting or useful, using the email address which you have provided. 

We may periodically send newsletters using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.

If you choose to fill in a contact form on our website, we will store that information for 6 months and only use it for the purpose of contacting you in relation to that enquiry.

When you browse our site, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We undertake information audits to find out what personal data we hold and what we do with it.

We put ourselves in the position of the people we’re collecting information about.

We carry out user-testing to evaluate how effective our privacy information is.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data are removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third-party services & links

In general, the third-party providers used by DNA Language will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. This includes but is not limited to our own social media platforms.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website or its owners will ever ask for personal or sensitive information through social media platforms. We encourage users wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways.

When you provide us with personal information we ask you to explicitly consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How can you withdraw your consent?

If, after you opt-in, you change your mind, or if you have previously agreed to us using your personal information for direct marketing purposes, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at DNA Language, 32 Drymen Road Glasgow, G61 2RG, or emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.